KRUK S.A. is a leader of the debt management market. Over nearly two decades, we have grown from a small firm employing less than 20 staff into a global financial group, specialising broadly in debt management. Currently, the KRUK Group comprises a number of companies offering a comprehensive range of modern integrated services, which we are ready to tailor to the needs and expectations of our partners in order to recover payments owed to them.

On a mass scale, KRUK pursues a strategy focused on amicable settlements with its clients, i.e. debtors, spreading repayment of their debt over manageable instalments. Supported through media campaigns, the strategy aims to convince debtors to start talking with KRUK about repayment terms.

The Group’s core business is the management of debt purchased for the Group’s own account or outsourced for collection by other institutions. The Group manages debt in three segments:

  • consumer debt (unsecured),
  • mortgage-backed debt,
  • corporate debt.

The KRUK Group manages receivables of banks, loan brokers, insurers, leasing companies, landline and mobile telecommunications operators, cable TV operators, digital TV operators, and companies from the FMCG sector, but it focuses on the banking market, where it relies on long-term relations with its key accounts.

The Group’s presence in both the purchased debt and outsourced credit management segments provides it with an important competitive advantage based on operational synergies, and helps mitigate the risk related to debt portfolio purchases thanks to additional statistics from the credit management business.

The debt management business is supported by the Group’s law firm Kancelaria Prawna RAVEN. The Group is also developing the Novum loan service, offered to clients who previously repaid their debts towards the Group.

In 2007, the Group launched its operations on the Romanian market, and in 2011 − on the Czech and Slovak markets. KRUK Deutschland was established in 2014 and a year later KRUK bought its first debt portfolios in Germany. Also in 2015, two more companies were established − in Italy and Spain. KRUK acquired its first debt portfolio on the Italian market still in 2015, and on the Spanish market − early in 2016.

At the end of 2019, all the KRUK Group companies employed over 3 thousand staff, which means the Group’s headcount more than trebled relative to 2007. On May 10th 2011, KRUK S.A. shares were floated at the Warsaw Stock Exchange and the share price was set at a level of below PLN 40. 

KRUK Group’s strategy

KRUK SA shareholding at May 10th 2024
Shareholder Number of Shares Share in the share capital (%) Share of the total vote (%)
Shareholder Piotr Krupa and indirectly through the Krupa Fundacja Rodzinna* Number of Shares 1 729 373,00 Share in the share capital (%) 8,95 Share of the total vote (%) 8,95
Shareholder NN OFE** Number of Shares 2 470 391,00 Share in the share capital (%) 12,79 Share of the total vote (%) 12,79
Shareholder Allianz OFE**/**** Number of Shares 1 931 790,00 Share in the share capital (%) 10,00 Share of the total vote (%) 10,00
Shareholder PZU OFE** Number of Shares 1 154 000,00 Share in the share capital (%) 5,97 Share of the total vote (%) 5,97
Shareholder Venna OFE** Number of Shares 1 044 523,00 Share in the share capital (%) 5,41 Share of the total vote (%) 5,41
Shareholder Generali OFE**/*** Number of Shares 1 624 510,00 Share in the share capital (%) 8,41 Share of the total vote (%) 8,41
Shareholder Others Number of Shares 9 364 203,00 Share in the share capital (%) 48,47 Share of the total vote (%) 48,47

*Data based on Shareholder Notification of 8.04.2024 - report 29/2024

**Data based on the list of shareholders at the KRUK S.A. AGM 10.05.2024

***Data based on Shareholder Notification dated 25.07.2023 - current report 60/2023

****Data based on Shareholder Notification dated 29.02.2024 - current report 21/2024

We safeguard compliance with social and legal norms requiring that everyone must fulfil their obligations, always being respectful to people.
  • Values - We live our values in all we do.

  • People - We want to attract people who share our values and believe that the need for progress never ceases, even if we succeed.

  • Lean - We believe in striving to continually improve the efficiency of our processes. We are not afraid to pin down a problem and look for the best solutions.

    KRUK Group consists of KRUK S.A. and 23 subsidiaries.

    • 2019
    • 2018
    • 2017
    • 2016
    • 2015
    • 2014
    • 2013
    • 2012
    • 2011
    • 2010
    • 2009
    • 2008
    • 2007
    • 2006
    • 2005
    • 2004
    • 2003
    • 2002
    • 1999
    • 1998
    • KRUK purchased 100% shares of LLC
    • KRUK purchased 100% shares based on inkaso market Italian company Agecredit S.r.l.,
    • 20th KRUK Anniversary
    • Execution of a EUR 250m revolving facility agreement with a syndicate of four banks to finance further growth in Europe
    • Completing the integration of the acquired Italian and Spanish companies within the KRUK Group
    • KRUK purchased 100% shares of Italian company Credit Base International S.r.l.
    • KRUK Group won a tender on buying the first debt portfolio on the Spanish market
    • KRUK Group has finalised the acquisition of 100% of shares in Presco Investments S.a.r. with their debt portfolio on the Polish market.
    • Establishing two companies operating in the Italian market—Kruk Italia S.r.l and ItaCapital S.r.l—as well as Spain-operating company—Espana S.L.
    • GPW awards KRUK S.A. with “Stock Exchange Company of the Year” title
    • A historic moment in the Czech and Slovak television—KRUK Group has launched its advertisement campaign in these broadcasting channels
    • Establishing KRUK Deutschland GmbH
    • Purchase and servicing a mortage portfolio
    • 15th anniversary of incorporation of the company
    • Setting up Invest Capital Malta company
    • KRUK TFI joins the Group
    • Debut on WSE and Catalyst
    • Company expands to the Czech and Slovakian markets
    • First TV campaign targeted at people with debts
    • The first edition of Day without Debts
    • Development of new services, implementation of pro-settlement strategy
    • Establishment of KRUK România SRL
    • Poland’s first full securitization of receivables is closed
    • KRUK goes public and joins KPF (Conference of Financial Companies in Poland)
    • Establishment of detective agency
    • First version of the Delfin system implemented
    • Establishment of law firm dedicated to the debt collection process
    • Dynamic development of the company as KRUK becomes No 1 on the debt collection services market
    • Company establishment


    (Germany, since 2015)

    BDIU is a leader and trustworthy representative of the receivables management industry. It promotes responsible dealings between members of the association, creditors and indebted people. The association is a mediator between the receivables management market and the state, representing and growing the industry.


    (Germany, since 2015)

    BvCM is an association that provides tools for receivables management processes and which minimize losses incurred in connection with non-payment. Members of the association contribute to the development of a pricing policy based on value, and they act to improve working capital.


    (Germany, since 2015)

    Bundesvereinigung Kreditankauf und Servicing (BKS) association is a federation of German companies operating in the market of so Sub- or Non-Performing Loans, on the site of the creditors. The association was founded in 2007, in Berlin, and represents 25 member companies operating in the area of credit claims management. Politically, the association takes an active part in the trade of the receivables. BKS association is listed in the public register of associations and their representatives.


    (Poland, since 2004)

    The Conference of Financial Enterprises in Poland was created on 27th October 1999. It was founded by a group of the largest companies in the financial intermediation sector in Poland. The initiative of financial firms arose as an answer to the need of regulating the dynamically developing market of consumer credits. It was decided that the best for of representation for these firms is an employers' union. Since 2003, KPF has invited to co-operation new parties offering additional services for the financial sector—including debt collecting agencies.  More about the company on


    (USA, since 2007)

    The Association of Credit and Collection Professionals is the largest association of debt collecting agencies in the world (with several thousand members at the moment of writing). The organisation serves mostly as a platform to exchange experiences in the receivables management market. Moreover, it ensures that the internal code of ethics and legal standards in the field of debt collecting are observed. More about the company on


    (Romania, since 2009)

    The purpose of the organisation is to implement and promote good standards in accounts receivable management. Furthermore, AMCC’s mission is to change the image of the ARM industry and to conduct educational activities about the problem of debt in business.


    (Czech Republic, since 2014)

    Among the members of the Association of Debt Collection Companies AIA are Czech companies operating in the ARM market. Through our membership in AIA we want to promote initiatives aimed at building a positive image of the ARM industry and to reinforce the bargaining position of member companies during negotiation and drafting of legislative amendments.


    (Slovakia, since 2015)

    ASINS is an association in Slovakia established for the purpose of promoting a positive image of receivables management enterprises. Its objective is to represent and protect the interests of its members and also to ensure compliance with legal regulations and stringent ethical principles.

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